Words

Transportation

• arrival

  Flight status, arrival, departure times are available on the airline website.

• boarding pass

  Passengers will be issued a boarding pass at the check-in counter.

• captain

  The captain and flight crew are responsible for your comfort and safety

• check-in counter

  Please arrive at the check-in counter 1 hour prior to departure

• customs

  After passing the customs, please proceed directly to the Arrival’s hall.

• departure

  All departures have been postponed due to the approaching typhoon.

• destination

  Star travel offers package tour to over a hundred international destinations.

• fare

  The fare of $350 doesn’t include the airport taxes or travel insurance.

• flight attendance

  Flight attendances are required to provide service in English on international flight.

• itinerary

  Your travel itinerary includes day tours to several well-known tourist attractions.

• mechanic

  All tour buses are inspected once a month by a certified mechanic.

• package tour

  Discounted package tours are offered to all members of the Travel Club.

• passenger

  The number of passenger commute to work by subway is increasing.

• reservation

  Reservation can be made online or by calling our customer service hotline.

• travel agent

  Information on European Railway passes can be obtained from your travel agent.

• approach

  We are approaching our final destination. Please prepare for landing.

• assist

  Flight attendants will assist you if you wish to purchase duty-free items.

• board

  Passengers in seats 50 to 80 are requested to board the aircraft first.

• cancel

  All inbound or outbound flight have been canceled due to thick fog.

• commute

  Carpooling is an environmentally-friendly way to commute to work.

• confirm

  An E-mail will be sent confirming your reservation and travel itinerary.

• continue

  Local public transportation continues to offer excellent service at low cost.

• cooperate

  Sky Airlines cooperates with car rental agencies in all of its destination cities.

• decide

  We have yet to decide the destination for our annual company outing.

• encourage

  Passengers are encouraged to check their belongings before exiting the train.

• expand

  The cruise company has expanded their fleet to include five luxury ships.

• forward

  Your baggage will be forwarded through to your final destination.

• include

  The tour package includes bus tickets, acommodation, meals and entertainment.

• locate

  Lavatories are located at the front and rear of the plane cabin.

• prepare

  Janet is preparing the schedule for our trip to Korea next month.

• be accessible by

  The marketing convention will be held in a small seaside resort, which is about 1 hour from the airport and easily accessible by car and scenic train.

• be included in

  The cost of a round-trip airline ticket is included in the seven-day cruise package.

• for the duration of

  When we looked into it in detail, it was cheaper for us get rental car for the duration of the trip.

• in the event of

  In the event of severe winter weather, bus routes may be temperarily suspended until the roads are cleared and safe for travel.

• reach one’s destination

  As the flight was delayed, we didn’t reach our destination until just after midnight.

Travel Plans

• announcement

  Please listen to the following announcement for important traffic information.

• apology

  Our apologies for the delay. Boarding will be commence immediately.

• complimentary

  During your layover, please enjoy a complimentary drink on airport lounge.

• delay

  Delays can be expected for commuters on major highways during peak hours.

• detour

  The road is closed for construction, so all vehicles must make a detour.

• disruption

  The strike at public transit has caused major disruption for commuters.

• economy class

  Our company policy states that all staff must fly economy class.

• faulty

  Faulty brakes were the most likely cause of bus accident.

• immigration

  Immigration officers have the authority to deney travelers entry into a country.

• inconvenience

  Apologies for the inconvenience, but we need to inspect all carry-on luggage.

• information desk

  Train departure and arrival schedules can be obtained at the information desk.

• mechanical problem

  Our flight was postponed because of mechanical problems with one of the engines.

• platform

  The express train will be arriving at platform 5 in 2 minutes.

• route

  As we have a very tight schedule, a more direct route is more preferred

• terminal

  For international departure, please go to the second floor of Terminal 2.

• admit

  Passengers will not be admitted on the aircraft without the correct documentation.

• check

  It is standard procedure for customs officers to check passenger luggage.

• compare

  Compared with the old one, the new bus terminal is much more convenient.

• delay

  We were delayed at customs and missed our connecting flight.

• depend on

  Passengers depend on the captain and flight crew for in-flight safety.

• entitle

  Passengers are entitled to bring two bottles of duty-free alcohol through customs.

• focus on

  City Transit has been focusing on improving services and reducing travel delays.

• improve

  E-tickets have been introduced to improve passenger check-in efficiency.

• protect

  Airbags can protect motorists from injury in event of an accident.

• reflect

  To ensure visibility at night, road signs are designed to reflect light.

• satisfy

  Satisfying passengers with outstanding service is the key to building brand loyalty.

• seek

  Travelers seeking current visa information should consult a local embassy.

• suspend

  Flight to Sydney will be suspended in April due to low passenger volume.

• understand

  Make sure that you understand the fare rules before purchasing a ticket.

• verify

  The immigration officer will verify that your passport and visa are valid.

• check for

  To ensure you safety, all vehicles are checked monthly for any potential problems.

• result in

  Increased security measures at international airports will most likely result in significant delay for travelers.

• go according to plan

  The airport renovations should be complete by early August if everything goes according to plan.

• have difficulty doing

  The maintenance crew is having difficulty determining the cause of the system malfunction.

• neglect to do

  The tour operator neglected to mention that the air conditioning system on the bus was not working properly.

Hotels

• accommodation

  Due to limited availability, accommondations should be booked well in advance.

• availability

  Room availability decreases during the tourist season and on public holidays.

• check in/out

  To avoid additional charges, hotel guest should check out before 11 A.M.

• complaint

  Complaints should be directed to the hotel manager on duty.

• coupon

  Guests with promotional coupons are entitled to a 20% discount.

• facilities

  Please inquire at the front desk for the list of available facilities.

• front dest

  Receptionists are on duty at the front dest until 12 P.M.

• hotel chain

  Some hotel chains offer membership benefits to attract repeat business.

• housekeeping

  Housekeeping changes towels and linens every two days unless otherwise requested.

• lobby

  Elevators are located in the lobby opposite the main entrance.

• wake-up call

  Wake-up calls can be programed automatically using the telephone in your room.

• registration form

  Upon arrival, guests are asked to fill out a registration form.

• amenities

  Amenities at the hotel include a swimming pool, spa, sauna and gym.

• room rate

  Room rates list include taxes, surcharges and a complimentary breakfast.

• room service

  If the hotel restaurant are closed, we can always order room service.

• adjust

  We will adjust the room rate to reflect the discounted price.

• appreciate

  Customer comments, suggestions and feedback are always greatly appreciated.

• complain

  The guest in room 801 has complained that there is no hot water.

• book

  Reservations can be booked online or through customer service agent.

• designate

  The exercise facilities and pool area are designated for hotel guests only.

• explain

  Could you explain the difference between a deluxe and a super deluxe room.

• influence

  The season and the day of the week influence room availability.

• monitor

  Hotel managers monitor staff performance and customer satisfaction.

• prefer

  I’d prefer a room that overlooks the park rather than the street.

• provide

  Services provided include wake-up calls, daily housekeeping and room service.

• realize

  Most visitor don’t realize that the hotel used to be a foreign embassy.

• reconfirm

  Sam always reconfirms our reservations a couple of days before we travel.

• extend

  To extend you stay, please notify hotel reception at least 24 hours in advance.

• retain

  Despite the recent renovations, the hotel has still retained its original charm.

• upgrade

  To make up for the inconvenience, you room has been upgraded to a deluxe suite.

• be located close to

  Our hotel was located close to the subway station, so transportation was extremely convenient.

• have a reputation for

  The Fenton Hotel has a reputation for attention to detail and outstanding guest service.

• keep a record

  The accountant requires that we keep a detail record of all our hotel and travel expenses.

• settle one’s bill

  After settling her bill, Lily sat in the lobby waiting for the airport shuttle bus.

• spend v.ing

  Rather than spending time sitting in his hotel, Roger spend a weekend discovering HongKong.

Events

• admission

  Admission tickets for the exhibition can be purchased at the main entrance.

• audience

  The outdoor performance attracted an audience of more than fifty thousands people.

• collection

  The National Art Museum is showing a collection of works by Picasso.

• critic

  The film has been acclaimed by critics as a modern masterpiece.

• concert

  The concert was sold out the moment the tickets were went on sale.

• director

  Hitchcock is regarded as one of the greatest movie directors of all time.

• entertainment

  On average, comsumer spend fifteen percent of their income on personal entertainment.

• exhibition

  The Royal Museum’s latest exhibition, Pharaohs of Acient Egypt, is extremely popular.

• gallery

  The new gallery will features exhibitions of modern arts and sculpture.

• guided tour

  Our guided tour will leave from the reception area at 11:00 A.M.

• intermission

  Tea, coffee, and snack will be served during the intermission.

• performance

  Although the lead actress has the flu, the performance will still go on.

• producer

  The producer is well-known for serval hit TV shows she has produced.

• review

  Generally speaking, the critic’s review of the play is favorable.

• sculpture

  The sculptures in the zoo are of catoon character popular with children.

• approve

  The museum director has not yet approved sending the paintings overseas.

• create

  This building was created to give people a sense that they are in rainforest.

• direct

  Nadia used her experience to direct others on how to perform the dance.

• hang

  The paintings hung in this private gallery are all famous works of art.

• intend

  Following the movie’s success, the movie company intends to produce a sequal.

• invite

  all employees are invited to join this Friday’s free staff movie night.

• obtain

  Lily obtained a season ticket, allowing her to visit gallery anytime.

• organize

  The museum is organizing a collection of works by famous Dutch painters.

• pick

  The judges picked an obscure movie for international film festival.

• promote

  This movie has been heavily promoted both online and in the media.

• reach

  Broadcasts of major sporting events reach millions of people at a time.

• regard

  Produced sixty years ago, the movie is regarded as a classic.

• remain

  The actors remained on stage as the audience applauded wildly.

• select

  The software allows users to select from a wide range of movies.

• spend

  Tourist don’t mind spending hundreds of dollars to see a Broadway musical.

• alone with

  While in Paris, Sarah found time to visit Louvre Museum along with serval famous art galleries.

• be eager to

  As a classical music fan, Oscar is extremely eager to attend the concert by the touring Austrian Symphony Orchestra.

• provide B to A

  The exhibition provided the people of the city with a wonderful oppotunity by famous Renaissance painters.

• reputation for

  The city’s gallery of modern art has a growing reputation for showing works by influential new artists.

• receive an award for

  The director received a lifetime achievement award for his contribution to cinematic arts.

Dining Out

• atmosphere

  The atmosphere at Scotty’s Seafood Grill is relaxed and comfortable.

• banquet

  Tanya has already selected a company to cater for the year-end banquet.

• cashier

  Please pay your bill at the cashier’s dest located near the main entrance.

• caterer

  The caterer is scheduled to arrive two hours before the reception dinner.

• diner

  Diners were treated to a wonderful combination of Frech food and wine.

• dish

  All our dishes are made with organic ingredients sourced from local farm.

• flavor

  Two Sisters Ice Cream is famous for its unusual range of flavors.

• ingredient

  Only the finest ingredient are selected for the use in our award-winning dishes.

• portion

  The portions served at Rory’s Steakhouse are far too big for me.

• reception

  The wedding reception banquet was prepared by the city’s top catering company.

• recommendation

  The menu is in Janpenese! What’s your recommendation for a main course.

• cafeteria

  We could either go out for lunch or eat in the staff cafeteria.

• selection

  The Red Lantern offers the best selection of Sichuan food in town.

• service

  Please note that all prices are subject to a 15% service charge.

• main course

  Main course are served with a choice of seasonal vegetable or salad.

• accommodate

  After the renovation, the banquet hall will accommodate an additional 200 guests.

• anticipate

  Once the pizza oven is installed, we anticipate that the lunchtimes will be busier.

• attract

  Bernie’s coffee and cake is attracting a growing number of loyal customers.

• cater

  The Mad Dash caters to office workers looking for good food at affordable price.

• collect

  At the charity dinner, over 10 thousand dollars was collected for the orphanage.

• decrease

  When the economy slows down, the number of people dining out decreases.

• describe

  The food critic described the restaurant as a world-class Italian eatery.

• determine

  The chefs, the atmosphere and the service all determine a restaurant’s quality.

• finalize

  The menu for the banquet was finalized by our catering manager yesterday.

• gather

  The guest gathered around a newly married couple to wish them well.

• host

  The board is hosting a farewell dinner for the retiring CEO.

• mention

  The website mentioned the restaurant as a great place to go on weekends.

• recognize

  Coco is recognized as the top maker of hand made chocolates in the country.

• reserve

  I’ve reserved a table for 8 at industry awards dinner.

• tend to

  Diners tend to follow the restaurant recommendation of friends and colleagues.

• attract one’s attention

  Since its opening 1 year ago, the Jade Dragon has attracted the attention of the city’s Chinese food lovers.

• go to waste

  Thanks to restaurant’s green policy, none of the food prepared in the kitchen goes to waste.

• in addition to

  In addition to company functions, the restaurant also caters for wedding banquets.

• regardless of

  Business at the restaurant is so good that regardless of the day of the week, a reservation is absolutely essential.

• soon after

  Soon after the guest were seated, the waiter arrived to take their food and drink orders.

Shopping

• aisle

  You will find sporting goods and exercise equipment in aisle number seven.

• anniversary sale

  Oriental Plaza’s anniversary sale attracts large crowds of young shoppers.

• bargain

  During the year-end clearance sales, you can pick up some real bargains.

• boutique

  The boutique along High Street are particularly appealing to foreign tourists.

• checkout

  This checkout is reserved for shopper buying 5 items or less.

• consumer behavior

  Research into consumer behavior guides superstores on how to display their merchandise.

• discount

  Rachel purchases her clothes during the sales season and gets considerable discount.

• hardware

  Hardware stores are catering for the growing DIY home improvement market.

• item

  I’m afraid the item you have requested is currently out of stock.

• online

  Like many young working professionals, Chloe prefers to shop online.

• outlet store

  Outlet store, which sell brand new items and discounted price, have become increasingly popular.

• payment

  Cash on delivery is preferred method of payment for goods bought online.

• retail

  The opening of the Tropicana Mall has boosted the local retail activity.

• superstore

  Ample parking and air conditioning make superstores a popular choice with consumers.

• wholesale

  Outlet stores offer a wide range of merchandise at wholesale prices.

• admire

  Shoppers visit the department store every Christmas to admire the window display.

• assume

  Most consumers assume that the goods for sale at outlet stores are discounted.

• clarify

  The store manager issued a statement to employees to clarify the store’s refund policy.

• emphasize

  The saleswoman emphasized the quality and durability of the furniture items.

• exceed

  We decided not to buy the car because the price exceeded our budget.

• expire

  These gift coupons will expire next month. You should use them soon.

• increase

  The anniversary sale increased revenue of the store by 40 percent.

• lack

  This product lack any new features no wonder it’s not selling!

• link

  Credit card spending is directly link to how optimistic consumers feel.

• occur

  Point-of-sale purchases occur when shoppers are waiting in line at the checkout.

• refund

  Please keep you receipt, in case you want to refund the item.

• return

  Lisa returned skirt to the boutique because it didn’t suit her.

• sense

  The salesperson sensed that the customer was still interested in the product.

• serve

  Serving his customers well is the key to Peter’s high monthly sales.

• wonder

  Donna wonder if the same item might be available at the outlet store.

• be dedicated to

  The clothing brand is dedicated to providing its customers with the latest styles at affordable prices.

• be successful in V.ing

  The online retailer has been successful in attracting loyal customers who buy regularly from its site.

• in fashion

  After the bright colors and shorter skirt of last year, a more classical style is back in fashion this year.

• on display

  Every December, thousands of Christmas shoppers visit the department store to browse the new product on display.

• take advantage of

  By taking advantage of the anniversary sale, Lucy was able to buy some famous brands at much-reduced prices.

Purchasing and Warehousing

• cargo

  I’m afraid your cargo won’t arrive at the port for another 3 days.

• carrier

  ALthough the carrier is more expensive, it’s by far the most reliable.

• charge

  Please note that this invoice doesn’t include freight or insurance charges.

• container

  We shipped a container of monitors to the customer last week.

• courier

  Accoring to the courier, the package arrived in San Francisco this morning.

• customs

  Until the import duty is paid, the vehicle will remain in customs.

• freight

  The freight company will delivery the container on Saturday morning.

• insurance

  Our insurance will cover any damage that might occur during transportation.

• inventory

  We need extra staff to help count the inventory in the warehouse.

• invoice

  There is a problem with this invoice, the shipment NO. is incorrect.

• packaging

  The packaging is certainly strong enough to protect the product during shipment.

• port

  The carrier has given us a choice of two different ports in Europe.

• purchase order

  We’ve just received the purchase order for 20 exercise bikes.

• stock

  Unfortunately, the items that you have ordered are currently out of stock.

• warehouse

  Our delivery truck leaves the warehouse at 9 A.M. every morning.

• assure

  The freight company assured me that the container will arrive in port today.

• deliver

  We will deliver the shipment to your warehouse by Friday at the latest.

• estimate

  The purchasing department estimates that our current stock will last until next month.

• exchange

  Shirley thinks that now is a good time to exchange U.S. dollars for euros.

• export

  Tentek export electronic components to markets in the Middle East and Africa.

• inspect

  Customs will inspect the import documentation at the port of arrival.

• import

  Marian works for a trading company that imports furniture from Sweden.

• order

  We ordered some copy paper lastweek, but it hasn’t arrived yet.

• permit

  You are not permitted to ship flammable goods by courier.

• purchase

  The Australia-based air carrier has just purchased four new cargo planes.

• ship

  We assure you the toys you ordered will be shipped before Christmas.

• store

  Aside from the items on display, our goods are stored in the warehouse.

• supply

  Skytrans has recently won a contract to supply TessAir with in-flight meals.

• track

  Courier companies use barcode technology to track international shipments.

• unload

  The container of Italian shoes is being unloaded at the warehouse.

• be expected to

  The shipment is expected to be delivered to the warehouse sometime tomorrow afternoon.

• contact sb. for help

  Please contact our shipping department for help in processing your import documents.

• in stock

  The part that you are looking for is no longer in stock. We will order it from the supplier today.

• keep track of

  We use a barcode system to keep track of the whereabouts of all the package has sent by our customs.

• make note of

  Please make a note of your invoice number in case you need to contact us regarding your purchase.